My husband and I own a timeshare
with RHG Vacation Club. We received a letter yesterday from the vacation club
regarding a retirement program. They referred to a letter that had been
previously sent but was never received by us. They stated in their letter that
even though they are not selling any more memberships, they still have enough
inventory for existing membership and would only make it available to the
membership.
I have a problem with their statement.
There has been a number of times when we wanted to book there to spend and this
would have been after the long weekend in September for a vacation or a weekend
in the spring so that I could attend a family history conference in the area,
but we could not get the booking. My husband has a job where he just cannot go
at any time. We have to choose the time carefully so that we don’t end up with
a booking that we cannot use. Consequently, we have not been able to use their
facilities. We have not been asking to use it in the middle of summer or during
the Christmas holidays. We have been asking to use it when the kids are back to
school and they should have lots of bookings. No, even to get that booking we
have to book a year in advance.
Enough about that. Back to the
letter.
The second thing that I don’t like
about this letter is that they are willing to let people “retire” their
membership for a fee of over $3000.00. They are not purchasing the memberships
back, but they want people to pay this money to be able to leave the
membership. The following is a quote from the letter:
“Our
retirement program is available to all our Membership as outlined in our
previous letter” (which we never received) “the cost to retire your Membership
and have no further obligations is $3,100.00 and has been extended to April 15th,
2016 at which time it will increase to $3,500.00.”
I called them today to find out
more about the letter that we never received and to clarify what they were
saying. I was told that because we purchased our timeshare and are paying for
it over a lengthy period of time, that we were not eligible for this offer. If
we wanted to take advantage of this offer, we would have to pay the remaining
balance AND the fee to retire the membership. Furthermore, the person that I
was speaking to said that this mostly applied to members that had purchased
their membership many years ago and were not using their membership because they
were to old to do so. I have friends that are in their 60s, 70s and 80s that
are still very active. So, by targeting this group, they are choosing to target
people whose income is not what it used to be and expect them to come up with a
sum that some of them may not be able to raise so quickly.
Imagine, a company that is supposed
to be set up to give quality vacations, does not have enough space to give
everyone that quality vacation on even a three-months notice, expecting to
receive money from people who are treated in this way. Are they ever out to
lunch. They have a bad reputation already. They do not like to look into any
complaints because it will cost them money that they do not want to spend.
If RHG Vacation Club was so
concerned about the seniors that don’t use their memberships, they should look
into why they don’t and perhaps, either buy them out or provide special weeks
when the resort is only open to the membership who are in this category.
We have paid the monthly payment
and the maintenance fees for every year, but have only been able to use one of
the resorts after the “free” weekend. This was not always because of not having
enough money for the time that we were there, but it was mostly because of the
fact that we could not get the booking that we wanted. The last time that I
tried to book to get into the facility, we had to go through RCI even though we
had our membership. If we had been able to get our booking, we also would have
had to pay for housekeeping which the maintenance fee was supposed to cover.
When you go on a free weekend
somewhere, check out the place before you go. If you buy into a timeshare like
this one, you will have to pay maintenance fees. The company will not take loss
of income for a reason to give up your obligation.